Steve Grigg
Versatile professional with expertise in onboarding, training development, process optimization, and technical support. Skilled in curriculum design, workflow automation, cloud technologies, communication, and problem-solving, with a strong ability to enhance business processes, drive learning initiatives, and improve operational efficiency across diverse environments.
About me
Versatile professional with experience in training, onboarding, process optimization, technical support, office administration, and community engagement across cloud computing, healthcare, software, and business operations. Skilled in curriculum design, workflow automation, data analysis, communication, leadership, and cross-functional collaboration, with a strong ability to enhance learning, improve efficiency, and drive customer-focused and community-driven solutions.
Work experience
Technical Trainer
Amazon Web Services, Seattle
Empowering customers through expert-led AWS training, delivering impactful, hands-on learning experiences that drive cloud adoption.
Focused on simplifying complex concepts, enhancing technical skills, and enabling businesses to innovate with confidence in the AWS ecosystem.
Technical Trainer
Elastic Path Software, Vancouver
Delivered engaging, customer-focused training on Elastic Path solutions, simplifying complex API-driven commerce concepts. Empowering teams with hands-on learning experiences to drive adoption, optimize workflows, and unlock the full potential of headless commerce innovation.
Senior Developer
Central1 Credit Union, Vancouver
Experienced in database-driven financial systems, workflow automation, and SQL optimization. Skilled in process improvements, stakeholder collaboration, and technical solutions to enhance system efficiency, scalability, and user adoption.
Senior Analyst
HSBC Bank Canada, Vancouver
Experienced in financial systems development, data integration, and process automation. Skilled in SQL, system optimization, and security compliance, ensuring efficient workflows, data accuracy, and seamless technology adoption.
Education
HNC Software Development
London Metropolitan University
PIDP in School of Instructor Education
Vancouver Community College (VCC)
Certificate in Business Communication and Professional Writing
Simon Fraser University
Communication Skill Building
Vancouver Coastal Health
Group Facilitation and Communication Skills
SMART Facilitator Training
Project Management/Resource Utilization
British Columbia Institute of Technology
Certifications (partial list)
Mental Health First Aid
National Council for Mental Wellbeing
ISC2 Certified in Cybersecurity Candidate
Enterprise Design Thinking Practitioner
AWS Certified Cloud Practitioner
AWS Certified Solutions Architect - Associate
Champion - Authorized Instructor
Skills
Instructional Design
Develop engaging, learner-focused training programs using proven methodologies to enhance skill adoption and retention.
Technical Training
Deliver hands-on, interactive training on cloud computing, security, data analytics, and enterprise technologies to upskill teams effectively.
Onboarding & Enablement
Guide users through seamless transitions, ensuring confidence in new tools, processes, and cloud-based systems.
Process Improvement
Optimize workflows, automate processes, and enhance training efficiency to boost operational performance and knowledge retention.
Content Development
Design clear, concise learning materials, technical documentation, and AI-assisted resources to simplify complex concepts.
Stakeholder Collaboration
Engage cross-functional teams, aligning training strategies with business objectives, user needs, and customer success.
Cloud Computing & Security
Implement and teach AWS architecture, IAM, DevOps best practices, and security compliance to ensure robust cloud infrastructure.
Data Analysis & Automation
Utilize Python, SQL, and AI-driven tools to streamline operations, improve decision-making, and optimize reporting processes.
Project & Vendor Management
Oversee training logistics, travel coordination, procurement, and vendor relations to ensure seamless program execution.
Customer Engagement & Support
Provide technical assistance, troubleshoot issues, and deliver solutions that enhance customer experience and satisfaction.
Soft Skills & Leadership
Facilitate communication, negotiation, and team-building workshops to strengthen leadership and collaboration in professional environments.
Event Coordination & Logistics
Plan and execute large-scale training sessions, conferences, and community events, ensuring smooth operations and engagement.
IT Operations Management
Oversee IT infrastructure, system performance, and workflows to ensure efficiency, security, and business continuity.
Technical Support & Help Desk
Diagnose and resolve IT issues, manage incident response, and provide end-user support for seamless technology operations.
Projects
AI/ML
Explore bias & variance
Description:
While studying AI/ML topics I created a Jupyter Notebook to explore concepts like bias, variance, underfitting, and overfitting.
This interactive tool lets you experiment with these ideas firsthand, solidifying your grasp on crucial machine learning principles.
