Steve Grigg
Highly accomplished Technical Content Strategist and Trainer specializing in synthesizing complex domains like cloud computing, security, and data analytics. Expertise lies in translating deep technical information (e.g., OSHA regulatory text, AWS architecture) into clear, solution-focused enablement content, training, and strategic messaging. Proven success at Microsoft and AWS, designing and delivering engaging, hands-on learning experiences that empower enterprise customers and drive rapid technology adoption.
Experience
Content Specialist
Microsoft Corporation, Seattle
Researched and synthesized complex technical information on sovereign cloud instances by embedding with engineering teams to develop comprehensive training programs for external customers. Designed and delivered engaging training content, transforming technical research into accessible materials and applying adult learning principles for effective knowledge transfer.
Technical Trainer
Amazon Web Services, Seattle
Empowering customers through expert-led AWS training, delivering impactful, hands-on learning experiences that drive cloud adoption.
Focused on simplifying complex concepts, enhancing technical skills, and enabling businesses to innovate with confidence in the AWS ecosystem.
Technical Trainer
Elastic Path Software, Vancouver
Delivered engaging, customer-focused training on Elastic Path solutions, simplifying complex API-driven commerce concepts. Empowering teams with hands-on learning experiences to drive adoption, optimize workflows, and unlock the full potential of headless commerce innovation.
Senior Developer
Central1 Credit Union, Vancouver
Experienced in database-driven financial systems, workflow automation, and SQL optimization. Skilled in process improvements, stakeholder collaboration, and technical solutions to enhance system efficiency, scalability, and user adoption.
Senior Analyst
HSBC Bank Canada, Vancouver
Experienced in financial systems development, data integration, and process automation. Skilled in SQL, system optimization, and security compliance, ensuring efficient workflows, data accuracy, and seamless technology adoption.
Education
HNC Software Development
London Metropolitan University
PIDP in School of Instructor Education
Vancouver Community College (VCC)
Certificate in Business Communication and Professional Writing
Simon Fraser University
Communication Skill Building
Vancouver Coastal Health
Group Facilitation and Communication Skills
SMART Facilitator Training
Project Management/Resource Utilization
British Columbia Institute of Technology
Certifications
ISC2 Certified in Cybersecurity Candidate
Enterprise Design Thinking Practitioner
AWS Certified Cloud Practitioner
AWS Certified Solutions Architect
Databricks Fundamentals Accreditation
Databricks Generative AI Fundamentals Accreditation
AWS Educate Machine Learning Foundations
Hubspot Inbound Sales Certified
AWS Certified Data Analytics
AWS Certified DevOps Engineer – Professional
AWS Certified SysOps Administrator
AWS Certified Developer
Champion - Authorized Instructor
Mental Health First Aid
National Council for Mental Wellbeing
Skills
Learning Experience Design (LXD)
Designs engaging, learner-centric technical training using adult learning principles for maximum knowledge transfer and skill adoption.
Technical Training
Delivers impactful, hands-on training in cloud, security, data analytics, and enterprise tech, upskilling diverse teams.
Content Development
Creates clear, concise learning materials, documentation, and AI-enhanced resources for effective knowledge sharing.
Cloud Architecture & Security
Expert in designing and implementing secure, scalable AWS solutions, simplifying complex concepts for user understanding.
Sovereign Cloud Solutions
Researches and develops comprehensive training programs for sovereign cloud environments, addressing data residency and compliance.
Data-Driven Technical Content & Analytics
Uses Python, SQL, and AI for data analysis, process automation, and creating data-informed, simplified training materials.
AI-Driven Instructional Innovation
Leverages Generative AI and ML to enhance content, personalize learning paths, and analyze training effectiveness.
API Documentation & Training
Develops clear training materials for API-driven platforms, simplifying complex integrations for developers and end-users.
Web Development (Astro.js)
Develops fast, content-focused websites and interactive learning materials for engaging, performant online experiences.
Onboarding & Enablement
Guides enterprise customers and teams through seamless transitions, ensuring proficiency in new tools and cloud systems.
Process Improvement & Automation
Optimizes workflows, automates technical processes, and enhances training program efficiency for boosted performance.
Stakeholder Collaboration & Management
Engages effectively with cross-functional teams and leadership to align training strategies with business objectives.
Technical Leadership & Mentorship
Guides and mentors technical teams, fostering collaborative learning and leading initiatives to enhance proficiency.
Project & Vendor Management
Oversees training program logistics, resource allocation, and vendor relations for seamless execution of learning initiatives.
Customer Engagement & Technical Support
Provides expert technical assistance, troubleshoots complex issues, and delivers solutions to enhance customer satisfaction.
Problem-Solving & Adaptability
Diagnoses and resolves complex technical challenges, adapting solutions to ensure system reliability and operational readiness.
Communication & Presentation
Conveys complex technical information clearly and engagingly, delivering impactful presentations and facilitating workshops.
Teamwork & Collaboration
Fosters collaborative learning environments and works effectively with cross-functional teams to achieve shared goals.
Attention to Detail & Organization
Manages resources, logistics, and data meticulously, ensuring accuracy and efficient execution of projects.
Innovation & Creativity
Applies a creative and innovative approach to problem-solving, content creation, and workplace engagement.
Technical Portfolio & Work Samples
D.A.R.T. Framework Architecture
Case Study
Description:
This case study details the design and implementation of the D.A.R.T. Framework (Delivery Architecture and Resources for Training), a unified, prescriptive content workflow engineered to solve critical resource fragmentation. By centralizing over 10 disparate systems (wikis, document drives, etc.), the architecture established clear content governance and maximized instructor efficiency. The key measurable outcome was reducing the cognitive load and eliminating "folder diving," resulting in a 60–80% reduction in mouse clicks required for instructors to access necessary preparation and delivery assets.
Simplifying OSHA Safety Compliance
Strategic Messaging Presentation
Description:
This work sample demonstrates the Technical Synthesis of complex compliance (OSHA 1910.147 LOTO) into a strategic, executive-level business case for Digital Transformation. The presentation focuses on mitigating enterprise risk and boosting operational efficiency by translating the mandate into a four-pillar value proposition: Digital Workflow, Guided Execution, Automated Audit Trail, and Centralized Control. This highlights my capability in structuring technical narratives for executive decision-makers.
The Distortion Racket: A Mike Clarity Case Study
Description:
This project solved a pervasive issue in L&D video production: audio contamination from capturing system audio (demos, sounds) and room noise simultaneously. Instead of relying on complex post-production editing, the solution was a zero-cost, zero-editing fix utilizing the native Windows Stereo Mix feature. This concise training video demonstrates core competencies in Instructional Design (Problem/Solution framing), Technical Communication (translating complex routing into 4 steps), and Production & Asset Management (delivering professional video with a structured naming protocol).
Content Strategy & Development
Articulate Storyline
Description:
Developed comprehensive, compliant marketing content for "Vastermind", a Consulting Hypnosis service. The project involved transforming educational material into promotional copy, integrating brand-specific terminology, and meticulously adhering to National Guild of Hypnotists compliance guidelines. Additionally, I outlined a detailed, interactive storyline presentation strategy for Articulate Storyline, demonstrating the ability to translate complex service information into engaging, educational, and compliant digital experiences.
Mastering OneNote: Create, Open, and Switch Notebooks
Rise 360
Description:
An interactive Rise 360 article designed to guide users through fundamental OneNote functionalities. This project demonstrates the ability to create clear, concise, and engaging learning content focused on practical skills, specifically how to effortlessly create new OneNote notebooks, efficiently open existing ones, and smoothly switch between them for optimal organization and productivity.
Aspect Ratio Helper
Web Tool
Description:
Aspect Ratio Helper is an interactive tool that displays current window dimensions, evaluates how closely they match common target ratios (16:9, 4:3, etc.), and provides concise adjustment guidance. It helps media and video creators preview framing, test responsive layouts, and quickly align compositions or export settings so visuals and playback match intended screen formats across devices.
AI/ML/Python/Jupyter Notebook
Explore bias & variance
Description:
While studying AI/ML topics I created a Jupyter Notebook to explore concepts like bias, variance, underfitting, and overfitting.
This interactive tool lets you experiment with these ideas firsthand, solidifying your grasp on crucial machine learning principles.
AWS Lambda/Python
Test network speed and vCPU
Description:
Analyze network & CPU scaling (linked to memory config) for AWS Lambda functions. Optimize performance & cost by understanding Lambda resource behavior.
